Heather Webb, Director of Operations at Patron Points, is a seasoned leader with over two decades of experience translating user needs into actionable solutions that exceed customers’ expectations. Her foundation in CX and design thinking was built during her tenures at 3M and Danaher. Today at Patron Points, Heather leverages this invaluable expertise, leading the Marketing and Account Management teams to empower convenience store owners to build their brands and deliver exceptional customer experiences that foster loyalty and growth.